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Is this return-to-origin or failed delivery message real?

Fake RTO notices demanding re-shipping or customs fees

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About this scam type

RTO & Failed Delivery

RTO (return-to-origin) scams claim your parcel was returned and demand re-shipping or handling fees. Verify tracking on the courier's official website with your tracking number.

Who is targeted: Online shoppers with active shipments — especially international parcels.

Warning signs

  • !RTO fee to personal UPI to re-dispatch
  • !Tracking number not found on official courier site
  • !India Post fee via WhatsApp not official counter
  • !Customs clearance from unknown number

What to do

  1. 1Check tracking on courier official website
  2. 2Contact seller through platform messaging
  3. 3Do not pay RTO fees to random UPI IDs
  4. 4File dispute on marketplace if goods never arrive

How this check works

This check uses rule-based pattern matching only — not live database lookups. We cannot confirm something is safe; we flag known scam patterns. Results are guidance, not legal or financial advice.

See FAQ for how checks work and what we never collect.

If you were scammed

Report at Contact for helpline links, or read reporting steps in our FAQ.